David Lickstein
Kenvue
Global Head, Packaging Innovation, Sustainability, and Experience
The consumer is king: How to place experience at the centre of packaging innovation
11:50
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12:30
Consumers don’t like packaging waste. But while the concern is there, action is still lagging. If consumers don’t play their part to close the loop, then it all misses the point. The consumer, as always, is king.
From the choice of materials to (re)use, to packaging strategies more broadly, this conversation explores how solutions can be designed around real societal challenges. By placing consumers’ needs and experience as the starting point for research and innovation, progress can be oriented to reach these people-centered goals.
From the choice of materials to (re)use, to packaging strategies more broadly, this conversation explores how solutions can be designed around real societal challenges. By placing consumers’ needs and experience as the starting point for research and innovation, progress can be oriented to reach these people-centered goals.
- Examples of innovations that have worked for consumers, and those that backfired completely
- How to ensure the core function of packaging across contexts (e.g. food safety, transport, reuse, hygiene, end-of-life) is incorporated into the development of solutions
- Communicating value: how product development and storytelling work together for impact
Neha Mallik
Keurig Dr Pepper
Director of Product Management and Innovation